Problems installing Zu3D (single user/home)

Zu3D needs .net framework 4.5.2. Where do I download it from?

If your computer doesn't already have .Net Framework 4.5.2 installed you can download it from Microsoft

I still can't get Zu3D to install what can I do?

If you have problems installing Zu3D and have installed .net framework 4.5.2 as above, then please get in touch with us and include any errors you receive. We will then investigate the problem and advise you what to do.

How do I install Zu3D on Windows XP?

Zu3D M is not compatible with Windows XP, you will need to use an older version of Zu3D version 3.0.089 which is an older version of Zu3D. Please get in touch if you would like to install this version and we will send you a link.

Installing Zu3D on a Mac with OSX 10.10-10.14

We have had some reports that the latest version of Zu3D will not install on some earlier versions of Mac Operating Systems (10.10-10.14). If you are installing Zu3D on one of these operating systems, please download and use this version of Zu3D instead

Problems activating Zu3D

My code has already been activated, what should I do?

If this is the first time you have installed Zu3D, it may be that your computer is not retaining the activated code due to the permissions on your computer. Please contact us with your licence code, we will reset it and send you instructions on how to activate ZU3D so that the activation is retained. If you have previously installed Zu3D and want to move Zu3D to a different computer, please send us your code, and we will be happy to reset it for you.

How can I transfer Zu3D to a new computer?

Your code allows you to put Zu3D on one computer at a time, if you need to transfer Zu3D to a different computer, please send us your code and we will reset it for you so you can activate Zu3D on the new computer.

Zu3D for Schools

How is Zu3D Installed on a network?

When you order a Multi-Platform Site Licence of Zu3D you will be sent an email with download links and your licence details.
Windows: Download the Zu3D Network enabler and enter your licence details from your licence details email to create an msi that can be rolled out across the network in the usual way.
Macs: Download the Mac package and roll out across your network.
iPads: Download the free app 'Zu3D Ed' to all your iPads, activate the app with your account name and code from your licence details email. If you have to activate Zu3D on a lot of iPads, you can download our small Licence Server program which will send the activation details to all iPads on the network, so you don't need to activate each iPad individually.

How can students install Zu3D at home?

If your school holds a Zu3D Multi-Platform Site Licence, students can install Zu3D at home. They will need to contact us with their school name and postcode, so we can create a licence for them, which we will send them along with instructions on how to get up and running with Zu3D.

Does Zu3D work on a thin client server?

Yes Zu3D works well using a thin client server. There are just a couple of things to be aware of:
You will need to make sure all the USB mappings are correct, so that Zu3D uses the right webcam on each computer.
Zu3D detects if multiple instances are running on the same PC and displays a warning message if they are. You can just click "OK" on the warning
message to run Zu3D without a problem, or there is a command argument you can
add to the short-cut to suppress this warning as follows:
"C:\Program Files\ZuLogic Ltd\Zu3D\Zu3D.exe"–nowarning

How do I install .net framework 4.5.2?

Zu3D needs .net framework 4.5.2 to run, if this isn't installed on your network already, you can download it from Microsoft

Zu3D Studio3 Questions

What is the difference between Zu3D M and Zu3D Studio3 (or Zu3D Original)

Zu3D M was released in 2016 and retains all the features of Zu3D 3.0 whilst being built for the future. Green Screening and Video Editing features have been improved and you can now use an iOS device as a remote camera.
Zu3D 3.0 projects and Zu3D M projects are not compatible between versions.

Does Zu3D Studio3/Original work on Windows 10?

Zu3D is compatible with Windows 10, and should install normally. If you encounter a problem, please right click on the Zu3D icon and click 'Troubleshoot compatibility' If you still encounter problems, please get in touch and let us know as much information about the error as possible.

Where is the media library stored?

This is for Zu3D Studio3 only (Zu3D M has the Media Library built in) where the Media Library needs to be installed seperately.By default, the audio library will be installed to:
C:\Program Files\ZuLogic Ltd\Zu3D\Media Library\
In the single-user (ie, non-network) version of the Zu3D software, this path can be altered during installation.
While it is recommended that the audio library is installed to the local PC, it is also possible to install it to a network share, either via a mapped drive or UNC path.

Zu3D Media Library Issues

Why are my Zu3D Media Library folders empty, even though they are present in the install directory?

This may be because you have an "N" edition of Windows, this does not include Windows Media Player and associated features that Zu3D requires. You will need to download and install the Windows Media Feature Pack. which you can currently find here for Windows 10.